Make routine guest communication easier to organize: menu questions, directions, group-dining inquiries and support requests. Your restaurant and ordering system remain responsible for orders, reservations and delivery.
WhatsApp CRM and Marketing start on Growth: US$12/month · ₹999/month in India. AI credit, purchased team seats and Meta/provider message charges are separate. Email and Store remain admin-only beta; Commerce is not a new purchasable plan.
Keep your current menu and published opening information available to staff. Share a supplied menu file or existing order link when a guest asks; the destination handles item selection, payment and confirmation.
Record a group-dining request as a contact note and due task. Staff check table availability in the restaurant’s own process. Repli’s CRM is not a floor plan, table reservation system or kitchen queue.
For a promotional update, choose only an appropriate consented audience and approved template. Use the food-support chatbot guide for the narrower complaint and order-question flow, not as a claim of automatic food ordering.
No native POS, Swiggy, Zomato, rider tracking, kitchen dispatch or table-inventory integration is established. Menu files are supplied information, not live stock. Do not promise order acceptance, delivery times or refunds from a chat response.
No native POS, Swiggy, Zomato, rider tracking, kitchen dispatch or table-inventory integration is established. Menu files are supplied information, not live stock. Do not promise order acceptance, delivery times or refunds from a chat response.
Supply current menu files, opening information and your real ordering link.
Agree how staff handle group requests and order complaints.
Review audience consent and the approved-template path before promotions.
No native food-order or table-inventory engine is established. Repli shares supplied information and links and supports staff communication; your restaurant confirms orders and tables separately.
WhatsApp CRM and Marketing start on Growth: US$12/month · ₹999/month in India. AI credit, purchased team seats and Meta/provider message charges are separate. Email and Store remain admin-only beta; Commerce is not a new purchasable plan.
No. Respect recipient consent and opt-outs. Ordinary replies need an eligible customer-service window; later business-initiated messages require the supported approved-template path. Meta/provider charges and account restrictions remain separate.
WhatsApp food delivery chatbot for order support
WhatsApp Business Platform pricing — Delivered-message billing depends on recipient market and category; consult the current rate card and account invoice.
Cloud API getting started — Account and number prerequisites; Meta controls availability and approval.
WhatsApp Business Messaging Policy — Consent, acceptable use and messaging restrictions still apply.