Instagram appointment inquiries and booking links

Help someone reach the right booking page from an eligible Instagram inquiry. Share your existing link and approved service details, and leave live availability, reservations and confirmation with your booking service or staff.

Where does the booking actually happen?

The configured Instagram reply sends the booking link you supply. The customer chooses a time in that service, or speaks with staff. This page does not claim live calendar availability, two-way synchronization or a confirmed booking from a keyword.

If your plan supports lead collection, ask for the service and preferred contact method before staff review. Do not collect sensitive information merely to send a link.

Configure an inquiry-to-link reply

  1. Authorize the correct account: Connect your Instagram Business or Creator account through Instagram Login and approve the required access.
  2. Select the inquiry: Choose BOOK in an incoming DM or a relevant comment rule for the service post.
  3. Supply the maintained link: Write the approved service details and booking URL. Do not invent times or claim the link reserves a place.
  4. Test and inspect delivery: Test from another account, review the message log and confirm any saved answers. A matched event does not guarantee delivery.

Related guides

Why teams choose Repli

What you get

Relevant booking link

Use the page for the service requested. The URL must be supplied and maintained by your business.

Supported incoming trigger

Use an incoming DM keyword or a selected-post comment flow. A view or like alone does not authorize a message.

Inquiry details

Ask configured lead questions on an eligible plan. A preferred date is a request, not a reserved slot.

Staff exceptions

Pause automated replies and respond from Instagram when the request needs a person.

Use cases

Consultation

CALL → your existing consultation-booking link; the booking service confirms the actual time.

Salon service

BOOK → your salon’s maintained booking page; staff handles stylist-specific and group requests.

Studio inquiry

TRIAL → trial information and booking link; class space and suitability remain separate checks.

A booking link is not calendar synchronization

Check that the destination opens correctly and describes the requested service. Availability, cancellation, rescheduling and confirmation belong to that booking service or staff in this workflow. Repli does not establish those results from the DM send.

Pro is US$6/month · ₹499/month in India for broader Instagram workflows and eligible lead questions. AI credit is separate; Pro+ is US$18/month · ₹1,499/month in India. This link-sharing guide does not require a claim of native slot negotiation.

Keep appointment follow-up eligible

A comment private reply does not open an unrestricted conversation. Ongoing messages must remain inside the eligible 24-hour messaging window; a booking-link click does not reset it.

Use your responsible booking service for appointment confirmation and its own permitted reminders. This page does not promise an Instagram reminder after the conversation window closes.

Frequently asked questions

Does this check live calendar availability?

No. This workflow sends your supplied booking link. Your booking service or staff checks availability and confirms the result separately.

Is a preferred date a confirmed appointment?

No. Treat collected preferences as an inquiry until the responsible booking service or staff confirms.

Does sending a link require AI credit?

A written keyword response does not require AI generation. If you enable AI replies, AI credit and plan access apply separately.

Can a person take over?

Use available local takeover controls to pause Repli’s automated replies, then reply from Instagram. This is not shared team assignment or a transfer of Meta thread ownership to another app.

Can we keep messaging after a comment?

A comment can allow an initial private reply, but does not open unrestricted ongoing messaging. Wait for an inbound reply before continuing and respect the eligible 24-hour conversation window.

Pricing · All features · How it works · Blog