Start with a supplied booking link and a clear confirmation boundary. An eligible WhatsApp inquiry can receive your existing booking page; the destination or staff checks availability and confirms the appointment.
WhatsApp CRM and Marketing start on Growth: US$12/month · ₹999/month in India. AI credit, purchased team seats and Meta/provider message charges are separate. Email and Store remain admin-only beta; Commerce is not a new purchasable plan.
Write an inquiry response that shares your actual booking link and explains who confirms the time. A click or preferred date is not a booking record; ask the customer to use the confirmation from the responsible booking service.
Repli also has configured appointment tools: they check Repli availability settings and recorded busy times, then save a Repli appointment only after a successful result. Those are a different configured path, not universal access to every staff or doctor calendar.
An external calendar busy-data bridge, where configured, is not proof of two-way scheduling synchronization or a write into your booking service. Review conflicts and the actual confirmation destination separately. Reminders require their own configured sender, consent and template/window checks.
Obtain explicit permission for the WhatsApp messages the recipient expects and honor opt-outs. The customer-service window opens or resets with each user message and lasts 24 hours. Outside it, use an appropriate approved template; template approval does not replace consent or guarantee delivery.
No blanket live calendar sync, zero-double-booking guarantee or confirmed clinic appointment from a link is claimed. This illustrated example uses the supplied-link path, not an actual scheduling operation; no booking or reminder was sent.
Supply the real booking URL and response copy.
Choose the link flow or explicitly configured appointment tools.
Verify the actual booking record and confirmation separately from the WhatsApp message.
No. Availability and confirmation remain with the destination booking service or staff. Configured Repli appointment tools are a separate path and confirm only after a successful saved result.
Obtain explicit permission for the WhatsApp messages the recipient expects and honor opt-outs. The customer-service window opens or resets with each user message and lasts 24 hours. Outside it, use an appropriate approved template; template approval does not replace consent or guarantee delivery.
WhatsApp CRM and Marketing start on Growth: US$12/month · ₹999/month in India. AI credit, purchased team seats and Meta/provider message charges are separate. Email and Store remain admin-only beta; Commerce is not a new purchasable plan.
Clinic front-desk communication
WhatsApp opt-in and consent records
WhatsApp Business Platform pricing — Delivered-message billing depends on recipient market and category; consult the current rate card and account invoice.
Cloud API getting started — Account and number prerequisites; Meta controls availability and approval.
WhatsApp Business Messaging Policy — Consent, acceptable use and messaging restrictions still apply.
Illustrative supplied-link flow. Availability and confirmation remain with your booking service or staff.
BOOK — can I request an appointment?
Match the enabled inquiry rule
Read the booking link supplied by the business
Here is our booking-page link. Please request a time there; the booking service or staff checks availability and confirms separately.
Is my preferred time confirmed?
Keep the confirmation boundary clear
No external booking result is inferred
A WhatsApp request does not confirm an appointment. Please check your booking service’s confirmation or contact our staff.