Keep WhatsApp focused on administrative front-desk communication: published hours, directions, contact requests and the clinic’s supplied appointment link. It is not a medical advice, triage or emergency channel.
WhatsApp CRM and Marketing start on Growth: US$12/month · ₹999/month in India. AI credit, purchased team seats and Meta/provider message charges are separate. Email and Store remain admin-only beta; Commerce is not a new purchasable plan.
Use approved answers for location, opening hours and how to contact reception. Share the clinic’s own appointment link rather than inferring a clinician’s schedule from general office hours.
Keep contact notes and callback tasks administrative. A task tells staff to act; it does not itself confirm an appointment or send a patient reminder. The appointment-inquiry guide explains the narrower link-and-reception workflow.
Decide what staff should do when a message includes clinical details. Do not request medical histories, reports, prescriptions or symptom descriptions in a general administrative flow. Urgent needs must follow the clinic’s published emergency instructions rather than wait for a bot.
No medical advice, diagnosis, emergency monitoring, EHR/HMS integration or healthcare-specific certification is claimed. The clinic must review current WhatsApp policy, privacy law and its actual data handling before use; API access is not regulatory approval.
No medical advice, diagnosis, emergency monitoring, EHR/HMS integration or healthcare-specific certification is claimed. The clinic must review current WhatsApp policy, privacy law and its actual data handling before use; API access is not regulatory approval.
Approve administrative answers and a non-emergency use boundary.
Supply the real appointment/contact link and define reception follow-up.
Review privacy obligations, access and consent before enabling messaging.
No healthcare-specific or HIPAA certification is claimed. Review current platform policy, applicable law and your data-handling requirements; do not treat a WhatsApp API connection as healthcare compliance.
WhatsApp CRM and Marketing start on Growth: US$12/month · ₹999/month in India. AI credit, purchased team seats and Meta/provider message charges are separate. Email and Store remain admin-only beta; Commerce is not a new purchasable plan.
No. Respect recipient consent and opt-outs. Ordinary replies need an eligible customer-service window; later business-initiated messages require the supported approved-template path. Meta/provider charges and account restrictions remain separate.
WhatsApp healthcare appointment inquiry bot
WhatsApp Business Platform pricing — Delivered-message billing depends on recipient market and category; consult the current rate card and account invoice.
Cloud API getting started — Account and number prerequisites; Meta controls availability and approval.
WhatsApp Business Messaging Policy — Consent, acceptable use and messaging restrictions still apply.