Read shipment details that Shiprocket returns for an AWB during an eligible WhatsApp inquiry. This is a credential-based lookup, not automatic carrier polling, shipment creation or a guaranteed delivery estimate.
WhatsApp CRM and Marketing start on Growth: US$12/month · ₹999/month in India. AI credit, purchased team seats and Meta/provider message charges are separate. Email and Store remain admin-only beta; Commerce is not a new purchasable plan.
The adapter obtains an API token using configured Shiprocket merchant credentials and can request AWB tracking. Without an AWB it falls back to supported order lookup. An order search is limited and may return ambiguous results.
The normalized order data can include an AWB, courier, status and expected delivery value when the source provides them. Missing source fields must stay missing. A customer-provided identifier is not a separate proof of identity; limit disclosure and ask staff to handle ambiguity.
A shipment read does not register a webhook or continuously monitor the carrier. To attempt a proactive update, your merchant system must supply the event, phone and shipment fields to a separately tested workflow.
No label creation, pickup scheduling, address change, non-delivery resolution, reverse logistics or refund execution is supplied by this read adapter. Review current sending requirements rather than assuming shipment status authorizes a WhatsApp message.
Configure merchant credentials and the enabled tracking tool.
Compare your own AWB response with Shiprocket without sending a message.
Define staff handling for missing records; test a separate source for proactive updates.
No. AWB lookup reads available data when called. Alerts need their own authenticated merchant event and tested messaging configuration.
No customer message, provider connection or notification delivery was performed in this audit. Source behavior and aggregate configuration records do not prove current end-to-end operation.
WhatsApp CRM and Marketing start on Growth: US$12/month · ₹999/month in India. AI credit, purchased team seats and Meta/provider message charges are separate. Email and Store remain admin-only beta; Commerce is not a new purchasable plan.
WhatsApp Business Platform pricing — Delivered-message billing depends on recipient market and category; consult the current rate card and account invoice.
Cloud API getting started — Account and number prerequisites; Meta controls availability and approval.
WhatsApp Business Messaging Policy — Consent, acceptable use and messaging restrictions still apply.